Automotive Parts Specialist (Call Center) – NAPA 871
NAPA Auto Parts
NAPA in-store team members take pride in providing excellent customer service and they have strong knowledge of car OR heavy vehicle parts. They offer advice, support our operations, and allow us to provide our customers with everything they need.
Share your passion for the industry with our loyal customers by becoming the face and voice of our stores. No matter the division, our parts specialists know their stuff. They’re friendly, resourceful, and a bit too modest! In addition to giving expert advice, they support global operations and are essential in providing quality service to our customers.
Take pride in wearing our uniform as you work in a dynamic and stimulating environment! We offer a range of attractive benefits and corporate discounts, as well as training throughout your career to support and guide your professional development.
In this key role, you will:
- Advise customers in person and over the phone on our parts and accessories
- Place orders and follow up with customers
- Offer your expertise and knowledge on replacement parts and accessories
- Create strong and lasting relationships with our customers
- Provide excellent after-sales service
Under the hood
To join our team, you need:
- Automotive/Heavy vehicle parts experience
- Excellent communication skills and aptitude for sales
- Good priority management and listening skills
- Interest in new technologies and continuous training
- Customer-oriented approach and team spirit
- Ability to lift up to 18 kg (40 lb.)
- High school diploma and/or training in automotive sales or heavy vehicle parts equipment sales
About the division
The Auto Parts Division is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks. We have the largest Canadian distribution network of vehicle replacement parts. Our banners in this division include household name NAPA Auto Parts, as well as Altrom-Autocamping, specialized in parts for imported vehicles, and CMAX, specialized in paint and body supplies. With so many different roles available in our divisions, everyone can find the perfect fit for their skillset and aspirations. Just pick the one that suits you best!