Our collaborative, energetic, and friendly managers contribute to the success of our stores. At NAPA we believe that excellent managers are distinguished by their leadership skills, open-mindedness, and active engagement. Our store team members are kind, hard-working, humble, and proud to work at NAPA. They deserve managers who will run things efficiently, optimize practices, create synergy, and prioritize safety.

Reporting to the Operations Manager, the successful candidate will:

• Manage a team of 10 Parts Specialists in our call center.
• Provide excellent customer service and support sales growth by working with the store’s team, the sales representative, and the regional management team  
• Promote a culture of respect, accountability, collaboration, and teamwork. Help recruit and train your team members, keep them motivated, and ensure their health and well-being  
• Manage, coach, and guide a team of call center agents 
• Work with store managers, District Managers, and salesmen to increase customer usage of the Call Centre
• Use reports and KPIs to improve the customer experience
• Meet district-level sales numbers

To join our team, you need: 

• At least 5–7 years of experience in the business-to-business (B2B) industry or in-store operations, including 3 years in a personnel management position where you were responsible for financial performance 
• College diploma or other degree in business administration, or equivalent work experience 
• Knowledge of the automotive OR heavy vehicle aftermarket industry (asset) 
• Strong communication, organizational, and problem-solving skills 
• Proficiency in Microsoft Office Suite  
• Previous Service Centre experience is an asset