The NAPA support team is currently looking for a technician. We are looking for an individual who is versatile, has good computer skills and ideally has experience in point of sale support. You must also be fluently bilingual (80% of support is in English) and above all demonstrate superior customer service.

Your responsibilities will be:

• Respond to requests or questions referred to the store support group,
• Update the database of requests and solutions made on each call;
• Provide administrative support to other team members.
• Respond to requests or inquiries made to the store support group;
• Perform triage of requests and solutions on each call;
• Solve problems and answer questions from users of the store systems;
• Guide and train users to better use the system;
• Maintain our store systems;
• Ensure the functionality of the systems to support store operations at all times;
• Provide after-hours support on an alternative basis (the team must cover hours between 6 a.m. and 7:30 p.m.).
• Maintain links with other systems support groups such as: warehouses, garages and product managers to optimize store system operations.

To join our team, you need:

• College diploma;
• 1 to 2 years of experience offering user support;
• Knowledge of product management and store operations;
• Excellent communication in both English and French, both orally and in writing. In your role, you will have to work with internal clients across Canada on an ongoing basis;
• Customer focused, ability to listen, problem solving, autonomy, interpersonal communication skills, patience.