Reporting to the Director, Store Inventory, Assortment Planning and Retail Operations, the Retail Experience Manager is responsible for executing the retail vision across all stores throughout Canada.

Key Responsibilities

• Provide inspiring leadership by recruiting, developing, and coaching team members while fostering a culture of performance and collaboration.
• Ensure strategic and operational alignment among leaders and business partners to guarantee consistent execution of store standards nationwide.
• Drive financial and operational performance, including contributing to the annual budget, monitoring expenses, analyzing variances, and implementing dashboards and key performance indicators.
• Develop and execute the merchandising strategy, including assortment planning, planogram management, and go-to-market processes, while ensuring system and data integrity.
• Strengthen the in-store customer experience by implementing training and capability development programs (sales, leadership, operations) and monitoring their adoption and effectiveness.
• Contribute to continuous improvement by analyzing industry trends, consumer behavior, and overall performance to optimize methods, tools, and practices.

• Bachelor’s degree or an equivalent combination of education and experience.
• 5 to 7 years of relevant project management experience in a corporate environment, with a strong retail component.
• Approximately 10 years of experience in store or retail environments.
• Excellent proficiency in both French and English, written and spoken. In this role, you will collaborate regularly with internal partners across Canada.
• Strong analytical skills and the ability to translate data into compelling insights (storytelling).
• Experience in planograms, assortment planning, and space management.